Refund policy
At PureWhite, we want you to love your purchase. If you're not completely satisfied, we're here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must:
- Be unused and unworn.
- Have all original tags attached.
- Be returned in its original packaging.
- Include proof of purchase.
How to request a return
To request a return, please contact us at:
Please do not send any items back before contacting us.
Once your return request has been approved, we will provide the return shipping address along with detailed return instructions.
Returns sent without prior authorization may not be accepted.
Damaged or incorrect items
Please inspect your order upon arrival.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at:
We will resolve the issue as quickly as possible.
Non-returnable items
The following items cannot be returned:
- Sale or clearance items
- Gift cards
- Personalized or custom-made products
- Items showing signs of use or washing
Exchanges
If you would like a different size or design, please request a return first. Once your return has been approved, you may place a new order.
Refunds
After we receive and inspect your returned item, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that banks and card issuers may require additional time to process the refund.
Return shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
For any questions regarding returns, please contact: